Pre-sales FAQ

Who is Industry Square?

Industry Square is a trading style of Mulberry Square Limited.

When did Industry Square commence operations?

Industry Square as a brand came into being in 2007. It started offering hosting directly to its customers in August 2008, however the organisation behind Industry Square has been offering business hosting since 1998. Industry Square represents the accumulation of hosting wisdom and experience from Mulberry Square, now offered online via this e-commerce facility at even more competitive rates.

What type of servers will my sites be hosted on?

The latest server-grade rackmount servers from Dell or Supermicro using Intel Xeon Woodcrest or AMD Opteron Dual-Core Processors. Our servers run Dual Dual-core processors meaning 4 Processors in total! All servers have a minimum of 4GB ECC registered DDR memory and Hardware RAID redundant disk controller cards from 3ware powering Western Digital Raid Edition SATA hot-swappable hard disks.

Where are Industry Square's servers located?

The Industry Square servers are located in London's Docklands. With excellent network connectivity we can provide lightning fast speeds whether your visitors are coming from Europe or around the world.

Will Industry Square move my sites over from my existing host for free?

If you provide us with login details we can transfer your existing site to your new hosting account. Depending on the complexity of the site there may be an additional fee for this service. Run it by us and we will let you know.

What if I need secure hosting?

We offer personalised SSL certificates for just £99.00, you can read more about SSL on our e-commerce page.

How can I pay for my Industry Square account?

At the moment we bill all of our accounts by Paypal. Once your account has been set up you will be billed automatically by Paypal either monthly or annually depending on your choice of billing cycle. All payments made to Industry Square will be in the name of 'Mulberry Square Limited' the parent company, this is the name that will appear on your Paypal invoices.

I have Euro and US Dollar banking accounts, can I purchase from you using these currencies rather than Sterling?

As all payments are taken by PayPal you can pay using any account or credit card but all payments will be billed in GBP at the current exchange rate.

What happens if my payment fails?

If a payment fails you will be notified by email and the payment will be retried 3 times over the next 24 hours. If the payment is still unsuccessful and we have not received any reply to our email notices then your account will be disabled until the payment is made. For this reason it is very important to make sure your contact details are up to date so we can reliably contact you.

If I purchase webspace from you and am paying monthly, can I and how do I upgrade to annual billing?

To change from monthly to annual billing just raise a ticket with our support team who will adjust your account and send you details of your new subscription

How do I cancel my account, is there a tie-in period?

We don't believe in tieing our customers into their accounts, we want you to stay with us because of the service we provide not because you are tied into a long contract. We do offer the option to pay annually at a discounted rate but if you choose to pay monthly you can cancel your account at any time.

Does Industry Square allow adult or pornographic sites on their servers?

Strictly no pornographic material is allowed on Industry Square servers. If pornographic material is found on your webspace we will suspend the account and request that you remove all prohibited content. If this is not done promptly then the account will be deleted with no refund.

Do you allow the hosting and distribution of copyrighted audio and video files?

We do allow the hosting of copyrighted files but only with permisson of the copyright owner. Any files hosted that infringe copyrights may be removed without warning and your account suspended.

Can I buy domains from Industry Square?

Yes, you can purchase domains from Industry Square - they will be managed by our support staff and any changes to the domain settings can be made free of charge. If you ever want to move your domain away from Industry Square then we will arrange that for you also at no extra cost. Domains may be purchased by searching for the domain you require from the domain search box on the homepage.

How long does it take to establish an account?

During normal working hours (Monday to Friday 9-5 GMT) new accounts will be set up almost immediately and you should receive your account details by email within 1 hour. Outside of these times you can expect accounts to be setup at the start of the next working day.

How do I get technical or billing support?

Details of our technical support service can be found in the 'support' section. To request 'technical support', please click on the technical support navigation link in the header. For billing support please contact us via the 'contact' navigation link also to be found in the header.

Does Industry Square offer telephone support.

No, all support is performed by email. We have provided telephone support in the past but feedback from our customers led us to move to email only support. This avoids incoveniences like waiting on hold and also allows our support team to solve your problems quicker and provide information more accurately than is possible on the telephone. If you feel that telephone support is a priority for you, please visit Mulberry Square for details of the packages offered through our sister brand.

Does Industry Square provide Windows hosting?

No, we do not provide Windows hosting services.

How do I get started with Industry Square?

Simply select your desired plan from the Industry Square packages page and follow the "Order now" link on that page, you can then choose whether you would like to pay monthly or benefit from the discounted price if you pay annually.

If you have further sales questions, please contact us at support@industrysquare.tv and we will get back to you asap.